FAQ

  1. How to place an order
    • Drop us an email at hello@heavensbloom.com
  2. Do you accept credit card or paypal?
    • We would love to, but as we are a small set up, we are not able to provide this just yet. Bear with us. As we grow, we will add on this payment option
  3. How to make payment?
    • Drop us an email hello@heavensbloom.com  and we will provide you payment options for either one of these: ATM/ i-banking transfer, DBS Paylah or OCBC Mobile Pay
  4. How long do you take to reply a request?
    • We usually respond within 2-3 hours or latest within 24 hours.
  5. Do you have a retail store?
    • We don’t have a retail facility. We are a small home-based operation.
  6. Do you ship overseas beyond the shores of Singapore?
    • Sorry, we only deliver in Singapore.
  7. Do you do still sell picnic baskets?

    • Sorry, we’ve stopped selling the baskets.
  8. What are the delivery timing options?
    • We try our best to accommodate the timing of your desired delivery time, with a 3 hour window for our delivery partner. This is to give them flexibility in managing logistics arrangements and ensuring that they too are not rushing from one place to another, which inadvertently put themselves at risk on the road. For urgent delivery, surcharge applies.
  9. What’s the minimum number of days between placing an order and delivery?
    • Please drop us an email within 3 working days of expected delivery/ pickup date
  10. What is the location and timing for self pick up?
    • Address: 10 Raeburn Park Block A B1-01 S088706. c/o Canvas Training
    • Timing to be discussed